Customize Music on Hold Message for a Call Center Queue

Modified on Tue, 11 Apr 2023 at 01:28 PM

Customize Music on Hold Message for a Call Center

Creation Date: April 11, 2023

Created By: Benjamin Crider

View most recent version on Tango


1. Go to smartcontrol1.broadsmart.com and log in with your admin credentials.

Navigate to the group/location where you are wanting to update the call center.


2. Click on Call Center

Click on Call Center

3. Click on Call Centers

Click on Call Centers

4. Click on the specific call center queue you are wanting to update.

Click on the specific call center queue you are wanting to update.

5. Click on Announcement Repository

Click on Announcement Repository

6. Click on add and Name and upload the audio file

The audio file needs to meet the following standards in order to upload it: 

WAV file 

8,000 or 16,000 kHz 

8 or 16 bit mono 

µ-law, A-law, or PCM

Maximum audio length of 10 minutes

Maximum file size of 5MB

Click on add and Name and upload the audio file

7. Click on Profile

Click on Profile

8. Click on Announcements

Click on Announcements

9. Click on Music On Hold Message

Click on Music On Hold Message

10. Select "Custom"

Select "Custom"

11. Select the Music on Hold file you are wanting to use.

Select the Music on Hold file you are wanting to use.


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