Adding/Removing a User from a Hunt Group

Modified on Sat, Jun 8, 2019 at 11:54 AM

Logic – A hunt group is a virtual extension that distributes calls to multiple users. Customers will often ask to add or remove users to/from a hunt group.

Step 1. Locate the proper group/location that the Hunt Group is set up on. Once you have found the proper location, select it. 

Step 2. Once under the proper group/location, select "Services" under the "Options" menu.

Step 3. Now within the Services tab select "Hunt Group"

Step 4. If there is a Hunt Group under this group/location, we should see a list. If you do, select it as seen below, otherwise you will need to acquire more information to find the proper group.

Step 5. Once inside the Hunt Group, select "Profile"

Step 6. Now that we’re under the Hunt Group Profile scroll down to the bottom, if you have the user you wish to remove or add, you can search their User ID, Extension, or Name. If you just hit "Search", it will pull up a list of all available users to add to the hunt group. It will also show you who is already assigned on the right-hand side. Simply select who you wish to Add/Remove, then click the "Add" or "Remove" button. Once the changes are made, select "OK" at the bottom. 

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