Activating/De-activating Call Forwarding Features

Modified on Thu, 02 Apr 2020 at 10:40 AM

Logic – Call Forwarding features are used to forward all incoming calls to another telephone number, there are several variations of call forwarding that each have their own uses. Please note that call forwarding option will only impact calls coming directly to your line and will not forward calls coming from a hunt group/call center.

  • Call Forwarding Always - This will forward all calls to the desired telephone number.
  • Call Forwarding Busy - This forwards calls only if your line is busy, your line is busy only if all available call paths to your phone are in use, typically there are 3 call paths setup for each phone.
  • Call Forwarding No Answer - This forwards any call that is not answered after X number of rings, you specify how many times you want the desk phone to ring before forwarding the call.
  • Call Forwarding Not Reachable - This forwards calls to the desired telephone number should your phone not be online for any reason. Example: The internet at your office is down, causing the phone system to not work, you could specify to forward calls to your cell phone.


Step 1. Log into the Broadsmart Admin Portal with your user ID and password here, locate the user we’re looking to assign call forwarding for. 


Step 2. On the left-hand side under Options select Incoming Calls.


Step 3. Within the Incoming Calls section, under the Basic half we will see the various options for Call Forwarding. Click whichever you’re trying to Apply or Remove.




Step 4. Once within the proper section, add the 10-digit number or extension the calls will be forwarded to and select On. If it is going to a voicemail box, you would type *55(extension) (*55 is the access code for voicemail). If turning off Call Forwarding, select the Off button. Then hit the Apply button. 


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