Updating a voicemail name & e-mail

Modified on Thu, 12 Mar 2020 at 03:03 PM

Logic - The voicemail platform will be used to update/reset a voicemail PIN number, name, email and features that are associated with a voicemail account.

Note: When entering a telephone number in the voicemail system it is ALWAYS going to be the 10 digit number preceded by a +1. Example: +19544498000

  • Login to the Voicemail platform using your admin login

  • Hover your mouse over the "Hosted PBX" option, then "Advanced" and finally select the "Voicemail Boxes" option.

  • Find the extension of the user you wish to edit on the left side of the screen and select the user extension

  • Select the "Edit" option next to the "Assign To" section if you are adding a new user, or use the drop down to select an existing user.
    • First Name: Fill in the new users first name
    • Last Name: Fill in the new users last name
    • Email: Fill in the new users email address
    • Scroll down and select "Save"

  • Edit the user "PIN Number" and change it to 1111 then select "Save"



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