Updating a voicemail name & e-mail

Modified on Thu, 12 Mar 2020 at 03:03 PM

Logic - The voicemail platform will be used to update/reset a voicemail PIN number, name, email and features that are associated with a voicemail account.


Note: When entering a telephone number in the voicemail system it is ALWAYS going to be the 10 digit number preceded by a +1. Example: +19544498000


  • Login to the Voicemail platform using your admin login


  • Hover your mouse over the "Hosted PBX" option, then "Advanced" and finally select the "Voicemail Boxes" option.


  • Find the extension of the user you wish to edit on the left side of the screen and select the user extension



  • Select the "Edit" option next to the "Assign To" section if you are adding a new user, or use the drop down to select an existing user.
    • First Name: Fill in the new users first name
    • Last Name: Fill in the new users last name
    • Email: Fill in the new users email address
    • Scroll down and select "Save"


  • Edit the user "PIN Number" and change it to 1111 then select "Save"

                        


                        

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article