Activating/De-Activating Simultaneous Ring

Modified on Tue, Jun 4, 2019 at 1:50 PM

Logic - A simultaneous ring is used to have multiple users ring at the same time when a call comes through. 

NOTE: This only applies to calls coming in directly to your line and not calls coming from a Hunt Group/Call Center.

Step 1. Locate the appropriate user that we are setting up Simultaneous Ring for.

Step 2. On the left-hand side, under the Options men, we will select Incoming Calls.

Step 4. On the right-hand side under the Advanced section we will select Simultaneous Ring

Step 5. Within the Simultaneous Ring Menu, we have the option to add 10 telephone numbers to ring simultaneously to our user number. You have the option to not ring the simultaneous ring locations if you are already on the phone, you also have the option to require answer confirmation on the simultaneous ring locations. Answer confirmation requires that the user press a button after picking up the call to confirm that it is not an automated system answering (voicemail). Once you have added the simultaneous ring locations and chosen if you want answer confirmation, we need to activate the simultaneous ring. To do this, click the Add button at the bottom.

Step 6. Within the Simultaneous Ring Add Menu, we will finalize the simultaneous ring. If you’re turning on the ring enter a Description and check Use simultaneous ring personal. If you’re turning it off, check Do not use simultaneous ring personal. Once it is set properly as requested, click the OK button.

Step 7. It will bring us back to the Simultaneous Ring menu. To confirm the simultaneous ring is active, on the bottom you should see the simultaneous ring description you added, as well as a check on the Active box.

Step 8. Select the Simultaneous Ring Personal: On/Off radio button and then select OK.

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